3 star hotel, on whose standard???

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Total views : 640
Last viewed on 5/25/2013

First of all the nice points, its nice from far, but far from nice...... The ONLY positive thing about this hotel is that it has an exit....out of there This hotel fails to meet the abysmial standards that it sets itself... In two days, we had to move rooms four times, a large proportion of the rooms have MOULD and DAMP, and generally the decorative state looks like a very bad ymca hostel or camping barn...I've seen slums in bombay in better condition... The staff are completly inept at dealing with customer compliants, varying from blank looks to attempting to rid a room with damp, with air freshener.........All of the rooms have a musty smell to them, and the building appears to suffer from condensation and damp as part of its design. The facilities in the room are basic, against the uk standards, this wouldnt even be a listed Bed and breakfast...I've seen better shelters for the homeless than this hotel. With damp comes cockroaches, often seen running their version of the 100 metre dash up the corridors....God knows what state the kitchens are in, and as its not near the centre of town, you're stuck with their cooking.........The roads around munnar have steep drops and a varying standard of indian grade driving, thus leaving after dark is at your peril in many ways....not for the feint hearted.... Basically the photos attached are irrefutable proof of this hotels poor decorative condition, general risk to public health with the mould and damp and in general an indication of what you'll have in store....dont think complaining will get you anywhere, it may get you moved, but from room to room with the problem shifting....... Munnar is a popular destination and thus even trying to change hotels can be hard, as everywhere gets booked up very quickly... The beds are also like boards and remind me of a piece of foam wrapped in a sheet, and put on a uneven slab of concrete I wasnt expecting the taj at this budget range, we just wanted a clean room.... it doesnt excuse any of these points, when we asked for the manager, the excuse given "its a leased hotel, we dont own it and wont do any work on it"....there be the problem...the rainfall was given as an excuse as well.......The rest of india has monsoon and copes, why cant this hotel cope? To conclude, this hotel is too dependant on its view as its USP, its interior is not only in good need of repair, but the risk to health from damp and mould should be taken into account..........We talked to at least 6 other guests, all of whom had the same complaints..... If this is the only place left in munnar, dont bother, re arrange your schedule, the area is worth visiting, but not using this hotel....